Management Consulting & Training
| Name: | Dr. Robert W. Joselyn, CTC (Dr. Bob) |
| Business Name: | TAMS, LLC & JTA, Inc. (aka: The Joselyn Consulting Group, Inc.) |
| Address: | 8075 East Morgan Trail, Suite One Scottsdale, Arizona 85258 |
| Phone Number: | +1 (480) 443-0098 |
| Fax Number: |
+1 (480) 483-5315 |
| Email Address: |
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| Website URL: | www.TAMS-DATA.com www.JoselynTepper.com |
Description of Services:
Consulting Specialties:
- Business Evaluation & Strategic Planning
- Business Plan Consulting and Development
- Service Fees
- Employee Incentive Compensation Programs
- Marketing Research
- Agency Valuations, Mergers & Acquisitions
- Marketing
Training Specialties:
- Service Fees
- Customer Service
Background or History:
Dr. Robert W. Joselyn, Ph.D., CTC is President and CEO of Joselyn, Tepper & Associates, Inc., (JTA) a travel and tourism industry marketing and management consulting and service firm with its home office in Scottsdale, Arizona and branch offices in Sonora, California. The firm provides marketing and management services to a broad spectrum of travel and tourism industry clients throughout the world. Dr. Joselyn is also President & CEO of Travel Agency Management Solutions (TAMS), LLC, the travel industries leading financial and operating data benchmarking service. Dr. Joselyn holds a Doctorate in Marketing and Operations Research in addition to an M.B.A. and an undergraduate degree in engineering.
Dr. Joselyn's past and present clients have ranged from smaller travel firms to a who’s who list of the travel industry including thousands of travel agencies and agency organizations such as AAA, American Express, Ensemble, Carlson, Virtuoso, Signature Travel Network, MAST, WESTA, Uniglobe and many more including agency organizations in Australia, Mexico, New Zealand, South America, Central America, The Caribbean and South Africa. Travel industry supplier clients have included Disney Travel, United Airlines, NCL Cruise Lines, The Ritz-Carlton Hotel Company, The Reed Group, Tauck Tours, Classic Vacations, Sunmakers, YA’LLA Tours, Amadeus, Apollo/Galileo, Worldspan among others. Industry associations such as ASTA, The Australia Tourist Commission, The Netherlands Tourist Commission, Hotel & Travel Index, ICTA, ACTA have utilized consulting services. He has given over two thousand management and training presentations to virtually every highly regarded organization in the travel industry. Dr. Joselyn's views and articles have appeared in Travel Weekly, Business Travel News, Tour and Travel News, Travel Agent, Travel Age, ASTA Agency Management, Travel Counselor, U.S. News and World Report, The New York Times, USA Today, Working Woman, Entrepreneur and more. Travel Agent Magazine recognized Dr. Joselyn as one of the travel industry’s most influential contributors.
Prior to establishing his own marketing and management consulting organization in 1985, Dr. Joselyn spent the previous eight years in management positions within the travel industry that included travel agency ownership and consortia management. Before entering the travel industry, Dr. Joselyn served on the Marketing Faculty of the University of Denver, during which time he was involved in management consulting for a number of different industries.
Dr. Joselyn is the author of seven books, including The Travel Agency Personnel Policy & Procedures Manual Workbook and Mastering The Art of Collaborative Selling. He is also featured in two video training programs including the recently updated video set entitled “Service Fees: Making Them Work”.